Process a Lead Refund Here
Disqualified leads happen. Complete your lead refund request below and we will process your request within 7 days.
Lead Refund Reminders
Here are the reasons we refund a disqualfied lead.
Examples of Reasons We Do Not Refund Leads
Here is a non-exhaustive list of reasons we do not refund leads.
The lead was not close enough in proximity to service, but still fell within the counties you have defined as service areas.
1. You gave us a list of cities and zip codes to target with ads. A lead comes in which is not within those zip codes or cities, but is still within a county you have listed as a service area. In this case we do not refund the lead because they were in the correct county.
At the end of the day our ad targeting is only so precise, which is why we define location-based lead refunds at the county level.
The lead was outside of your county-defined service area, but you chose to pursue the lead anyway.
1. The lead resides quite some distance away, however you have an initial phone consultation with them, then do an in-person evaluation. Following the evaluation the two of you mutually decide not to proceed.
*Note: It is acceptable to contact a lead to notify them you cannot service them and still get a refund.